A job in consumer services can be a good fit for you if you’re motivated by the opportunity to develop relationships with clients and provide them with goods and services that will benefit them. Numerous opportunities are open, including those as a concierge, contact center representative, customer support expert, or receptionist. Finding the perfect employment for you might be facilitated by learning more about the businesses that provide these roles.
- The number of consumer services businesses in the U.S. is over 450,000.
- Retail, hospitality, health care, and education are industries where consumer services corporations operate.
- Consumer service businesses require I.T. specialists like web developers.
- AAA, Airbnb, and Costco are some of the top firms for I.T. in consumer services.
According to data done by Dun and Bradstreet, over 455,000 consumer services organizations in the U.S. These companies brought in a combined $300 billion in yearly sales in 2015. Consumer services encompass industries including retail, wholesale, hospitality, leisure, social services, and education.
Companies that provide consumer services now require computer and information technology (I.T.) specialists to provide data collecting, cloud storage, and information security. To produce successful and efficient consumer experiences, they also require software engineers, data analysts, UX designers, and web developers.
What Is the Field of Consumer Services?
To help clients, the consumer services industry relies on IT, computers, and human resources (HR). In contrast to physical consumer goods like clothing, toys, vehicles, and appliances, these services entail procedures, outcomes, and experiences. Consumer services businesses put a strong emphasis on transactions, client care, and the way that customers obtain services.
Consumer services, including internet shopping, health and social services, and entertainment, are driven by people and technology. For instance, the internet streaming service Netflix offers HR-produced original material with a monthly streaming membership. Numerous sectors provide positions in consumer services.
What firms are in the consumer services sector? Is addressed in this article by going over the sizes, sectors, and histories of 10 different businesses.
Consumers can purchase goods and services from businesses in the consumer services sector. They include businesses from a variety of sectors, including technology and healthcare. The consumer services sector includes some of the biggest businesses in the world, like Pfizer, Apple, and Amazon, which provide products and services you use daily.
What are the businesses’ activities?
What, then, do these businesses do? Consumers can choose between many modes of transportation, like driving, flying, using the train, or taking the bus. Communication service providers allow customers to connect via email, text messaging, or phone conversations. Consumers can purchase gas, water, and electricity from utility corporations.
Given that it offers necessities that we rely on daily, the consumer services sector is a significant contributor to the economy. Our daily lives would be quite different without these businesses.
What Kinds of Companies Provide Consumer Services?
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Consumer services businesses that provide retail and wholesale services are essential to industrial supply chains. Retailers, for instance, purchase things from wholesalers or producers in person or online, then resell them. Brick-and-mortar stores are increasingly incorporating or making way for online purchasing.
Industries, including hotels, food services, transportation, and businesses focused on tourism, are all included in the leisure and hospitality consumer services category. Networks like AAA and Airbnb have increased the alternatives for customer service by utilizing technology and HR. Consumer services include, for instance, food delivery, personal shoppers, vacation spots, and streaming entertainment.
Businesses that provide social and health services assist clients in finding physicians, accessing medical records, and making educated decisions regarding healthcare items. These businesses enable active consumer participation in the healthcare system. Websites that provide preventative healthcare, online and offline counseling services, and health insurance providers are a few examples of businesses that provide health and social consumer services.
By offering databases of accredited and authorized schools, education consumer services may be able to assist customers in finding trustworthy universities and programs. These organizations guard customers against unethical, dishonest, and fraudulent behavior. Other instances are businesses that offer access to academic records and online education programs via electronic services.
Tips for Choosing Trustable Companies in the Consumer Services Sector
There are a few considerations to bear in mind while looking for reputable businesses providing consumer services:
- Find out which of the many businesses in the sector have a solid reputation by doing some research. You can learn more about these businesses by reading internet reviews or asking friends and family who have utilized their services.
- Before choosing a company, compare pricing from different ones. By doing this, you can be confident that you’re getting the most for your money.
- Befor using any company’s services, read the terms and conditions. This will assist you in avoiding any unforeseen fines or penalties.
How Do I Apply for a Tech Position in the Consumer Services Sector?
Programming, database, and tool experience are necessary for most IT professions in the consumer services sector. One approach to becoming familiar with cutting-edge technology and honing programming abilities is to obtain a bachelor’s degree in computer science. Graduates with college degrees may go on to work in cybersecurity, web development, analysis, and project management.
A bachelor’s degree may not be necessary for some tech positions, such as web development and digital design. Coding boot camps may assist aspiring web developers and IT professionals in developing new skills and staying current with technological advancements and programming languages. These positions frequently ask candidates to be skilled in SQL, JavaScript, and HTML development.
Top Companies in the Consumer Services Sector for Technology
Internationally renowned corporations are among the best in the consumer service sector for technology. They provide employment opportunities in various consumer services fields, including web development, software engineering, and data analytics. For the ease of its customers, businesses like AAA and Airbnb offer applications, while Amazon offers cloud services.
The full list of sectors that make up the consumer services sector is as follows:
- Entertainment and the Media
- Tourism and travel
- Finance and Banking
- commercial products
- Resorts and Lodging
- Providers of cable and direct broadcast satellite (DBS)
- Having fun and being active
- Shops for sale
- e-commerce Businesses
- Services/Products for Technology
- Individual care
- Air Care Services
- Education and training in restaurants
- Salons for hair and beauty
- Services for renting and leasing
AAA
Since its founding in 1902, AAA has promoted driver training, vehicle safety, better roads, and traveler rights. For more than 120 years, the car club has been a pioneer in safe transportation.
AAA has 61 million members, 32 motor clubs, and more than 1,000 branch locations throughout North America. Roadside help, insurance, and travel arrangements are just a few of the services provided by AAA.
AAA has several openings if you’re seeking consumer service employment in travel technology, data analytics, or software engineering.
Admin center: Heathrow, Florida
Available Tech Jobs
- Director of Management, Travel Technology and Digital Products
- Software Engineer
- Manager of Software Applications
Airbnb
In 2008, Airbnb began providing tourists with distinctive alternatives to hotels and motels. Millions of people now use the company’s app in more than 190 countries and 81,000 towns worldwide.
A database of hosts who post their rooms for holiday stays is available to travelers through the free creation of an Airbnb account. The business maintains a message system for hosts and visitors while verifying profiles and ads.
For IT experts looking for remote employment opportunities in the hotel and leisure sector, Airbnb is a reliable platform.
San Francisco, California, serves as the company’s headquarters.
Available Tech Jobs
- Engineer, Senior Security, Detection & Response
- Senior Backend Engineer
- Data Scientist – Inference
- Marketing Technology
- Hotel Tonight Staff
Amazon
In the consumer services field, Amazon is a pioneer in utilizing technology and developing digital service experiences. The business offers virtual assistants, publishing and streaming services, home security, a marketplace for online purchasing, and tailored suggestions.
Companies of various sizes utilize Amazon Web Services as a cloud to save costs, boost agility, and improve security. The system includes more than 200 worldwide data centers.
Amazon is a great destination for IT experts seeking consumer service careers due to its broad reach and extensive services.
Office location: Seattle, Washington
Available Tech Jobs
- Engineer in Software Development
- Data Architect,
- Web Developer
Tangerine Bank:
Dimensions 1,001 to 5,000
Sector: Banking
When it first started operations in 1997, Tangerine Bank was known as ING Direct Canada. After being purchased by Scotiabank in 2012, ING Direct Canada changed its name to Tangerine in 2014. The bank provides mortgages, mutual funds, chaining, and savings accounts. There are no bank branches because the firm only works online, although its corporate office is in Toronto, Ontario. Tangerine employs people in several divisions, including data analytics, sales, and digital innovation. The following are some advantages that you could get as an employee:
- enticing pay rates
- Plans for retirement and savings
- career advancement
- Programs for social, emotional, financial, and physical wellness
- additional health care
